Computer Services Consultant University Of Southern California
Los Angeles, CA

Job Description

The University of Southern California's Iovine and Young Academy is seeking a Computer Services Consultant I to support the faculty, students and staff of this cutting-edge education institution. The Computer Services Consultant will be a member of the Technical Support team responsible for end-user support and maintenance of all audio-visual systems, computers and software used in the school's instructional processes and spaces.

The ideal candidate will have hands-on experience supporting end-users in the application of advanced technologies. The candidate should possess excellent technical troubleshooting and customer service skills. The majority of the role is supporting A/V equipment, Apple Computers and OS X, but may include required knowledge of instructional or design-oriented software. This position is a day shift, but the candidate must be available to work mid-day or evening shifts as needed. Day shifts are typically 10:00AM to 6:30PM with a one-hour lunch.

POSITION RESPONSIBILITIES / JOB ACCOUNTABILITIES:

Principal duties include:

* System administration/maintenance/troubleshooting for Windows/Mac servers and workstations.
* Computer-related technical support for faculty, staff and students, specifically in the use of advanced classroom technologies and equipment which include but are not limited to 3D printers, laser cutters, CNC machines, etc.
* Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITY:

* Audio/Visual equipment
* Digital cameras
* Troubleshooting for various digital technologies
* Problem identification and solution for the above
* Desktop system service, upgrade and repair
* Network security access, including management and testing
* Extensive knowledge and experience with Apple iOS environments

PREFERRED QUALIFICATIONS:

* Understanding of higher education operations
* 2-3 years of relevant work experience
* Experience with advanced or specialized computer-controlled machines (CNC), including 3D printers and laser cutters, or computer-based media production environments
* Excellent verbal and written communication skills
* Ability to work successfully within a team of students, staff and faculty members in a fast-paced entrepreneurial environment
* Knowledge of computing environments, with additional knowledge of networks, workstations, wireless communication, and security software

REQUIRED DOCUMENTS:

* Resume and cover letter

USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions after one year of employment; tuition benefits for staff and their family; free Professional Development classes; central Los Angeles location with easy access to commuter trains, buses and free tram pick up services; discounts to sporting and other campus events.

USC Jimmy Iovine and Andre Young Academy

The USC Jimmy Iovine and Andre Young Academy for Arts, Technology and the Business of Innovation is the 20th professional school established at the University of Southern California. Founded as an educational startup, the Academy is not just a home for disruptors but a disruptor itself. Focusing at the intersection of the arts, design, technology, and business, Academy programs prepare students to take on the complexities of a 21st-century marketplace, and to tackle society's most intractable problems. Academy graduates possess significant abilities as leaders, creatives, and cross-disciplinary team members that focus on high-level problem solving in areas as diverse as communication, product development, human-centered design, e-commerce, health and well-being, social change, and the future of the arts, media and entertainment ecosystems. As creators who are well prepared for an ever-changing global landscape, Academy students and graduates are sought after for highly competitive internships, fellowships and full-time positions at a roster of prestigious organizations that includes many of the world's largest and most significant companies.

The University of Southern California, founded in 1880, is located in the heart of Downtown Los Angeles and is the largest private employer in the City of Los Angeles. Ranked 17th among U.S. colleges and universities by the Wall Street Journal, USC is one of the world's leading private research universities and a global center for the arts, technology, medicine, and international trade. As an employee of USC, you will be part of a world-class university and a member of the "Trojan Family," which is comprised of the faculty, students and staff that make USC the great institution that it is today.

Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education

Minimum Experience: 1 year, Combined education/experience as substitute for minimum experience

Minimum Field of Expertise: Familiarity with one or more operating systems.

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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