Organizational Change Management Manager University Of Southern California
Los Angeles, CA

Job Description

The University of Southern California's (USC's) Information Technology Services is seeking a talented Organizational Change Management (OCM) Manager with an exceptional commitment to service excellence to join its team. As the OCM Manager, you will be an integral member of the Organizational Change Management team, collaborating with diverse and talented team members to help solve multidimensional information technology problems, improve customer experience, and generate value for our campus stakeholders across a broad base of departments and constituencies.

THE TEAM

ITS has embarked on a major digital transformation initiative to continually improve services for faculty, staff, and students in support of USC's ascent as a leading institution of higher education. The ITS vision aligns strategy, business, and services; affirms ITS cultural values; empowers cross-functional teamwork; embraces world-class best practices; and promotes innovation, excellence, agility, and efficiency. To achieve this vision, ITS is committed to providing a modern technology infrastructure that is resilient and delivers the performance necessary to meet the demands of a growing customer base, training in the latest technologies for its highly productive and motivated workforce, outstanding customer experience, and technology services that are aligned with the university's mission to provide exceptional learning opportunities for students. ITS is creating a workplace where employees can develop cutting-edge skills, take pride in the services they provide, and have access to the roles and career paths that align to their abilities and potential.

We are looking for top talent to join us on our journey.

ITS CULTURE

USC's ITS organization represents a diverse and talented team, committed to supporting a collaborative culture and delivering secure and innovative IT services, core to the mission of USC. ITS values accountability, excellence, and commitment to exceptional customer experience. ITS strives for a supportive and inclusive culture that encourages employees to do their best work every day and where individuals are recognized and celebrated for their contributions.

ABOUT USC

USC is the leading private research university in Los Angeles-a global center for arts, technology, and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family-the faculty, staff, students, and alumni who make USC a great place to work-you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.

Come join the ITS team and work as a trusted partner in shaping an environment of innovation and excellence for the university.

MINIMUM QUALIFICATIONS

The candidate for the position of OCM Manager must meet the following qualifications:

* Bachelor's degree in a relevant field such as psychology, organizational development, communications, business administration, etc., or equivalent combination of education, training, and experience.
* Six years of experience in a relevant field such as organizational development, organizational behaviors, communications, information technology, or higher education.
* Prosci Certification or other equivalent Change Management Certification, required.
* Five years of experience working on the successful delivery of change management in the disciplines of change management methodology, job or role design, stakeholder engagement, sponsorship alignment, communication planning, training or performance support and organizational readiness.
* Ability to manage a high degree of change in a fast paced, complex, and demanding environment.
* Ability to establish and maintain credibility as well as work effectively with all levels of the enterprise.
* Experience in change management governance processes and development.
* Demonstrated project management experience meeting project deadlines, budgets, and expected results.
* Proficiency with MS Office tools (e.g. SharePoint, Visio, PowerPoint, Excel, Word).
* Experience managing multiple concurrent projects.
* Experience building, developing and managing a diverse, high-performing team.
* Strong business acumen with experience managing various stakeholder groups (e.g. enterprise and local stakeholders, executive stakeholders, vendors, etc.).
* Demonstrates high energy, self-starter qualities, versatility, resilience, and accountability for self.
* Demonstrated organizational savviness.
* Experience providing frequent, regular performance coaching and encouraging effective behavior for individual and team success.
* Experience supporting customer needs and articulating a strategy that motivates others to action.
* Proven ability to comply with and enforce pertinent policies, procedures, regulations, and requirements.
* Experience developing customer relationships and delivering a customer-focused service.
* Excellent written and verbal communication skills.
* Ability to manage necessary resources to resolve problems in a timely and effective manner.
* Ability to understand and work with large, complex systems.

PREFERRED QUALIFICATIONS

The ideal candidate for the position of OCM Manager has the following qualifications:

* Bachelor's degree in a relevant field such as psychology, organizational development, communications, business administration, etc.
* Eight or more years of experience in a relevant field such as organizational development, organizational behaviors, communications, information technology, or higher education. Three or more years of experience in a management or leadership role.
* Experience with organizational design and organizational effectiveness tasks and delivery.
* Big 4 consulting background.
* Experience building eCMO/ ePMO best practices.
*

This is a fixed-term position with an anticipated end date of December 31, 2020 Please note that this is a full-time role eligible for benefits, including medical, dental, and vision plans.

THE WORK YOU WILL DO

The Organizational Change Management (OCM) Manager leads the organizational change management portfolio and associated resources to enable change throughout ITS's strategic technology initiatives.

This role is responsible for comprehensive engagement efforts with key stakeholders and leaders across the organization. The OCM Manager guides resources to establish a standard ITS change management methodology including processes, activities, tools, KPIs, and reporting strategies. As the manager for change management, this role coordinates all change activities across the ITS portfolio and provides an understanding of the benefits and risks for each change initiative. The OCM Manager drives meaningful, impactful change that ultimately contributes to the reshaping of ITS operations. As a member of ITS, the OCM Manager is expected to model and cultivate ITS's cultural values and behaviors within his or her team.

Job Accountabilities:

The OCM Manager:

* Is responsible for leading the build of an ITS change management methodology and framework including processes, templates, and tools to build sustaining capabilities across the enterprise. Makes continual improvements as needed to increase the effectiveness of change activities. Measures and monitors change efforts across the Enterprise Change Management Office (eCMO) portfolio through common program management techniques such as status reporting.
* Assures consistent application of eOCM processes, policies and execution throughout initiatives and programs. Is a leader and driver of organizational change within the ITS organization via mechanisms such as Town Halls, survey tools, focus groups, etc.
* Partners across the enterprise to provide thought leadership and change management guidance that enables organizational readiness and execution towards sustained transformational change. Collaborates with the Engagement, Culture and Communications team and ITS leadership and to ensure that enterprise messaging of all ITS initiatives is appropriately communicated to the organization
* Manages, leads and guides the OCM team members to ensure that appropriate organizational change management strategies are developed for large, significant and complex initiatives. Partners with leadership to confirm OCM resourcing needs. Leads sourcing efforts for all OCM resource needs.
* Manages the development of team members by helping them set and achieve goals for their career growth. Fosters an inclusive environment that values differences and creates a sense of belonging and appreciation for team members. Leads by example, demonstrating ethics, high accountability, and actively drives the process of embedding the ITS values and behaviors. Contributes to a culture of trust and transparency. Drives best-in-class customer service to USC through effective team member engagement.
* Supports the vision for Engagement, Culture and Communications. Works with other ITS leaders to develop and manage a holistic strategy for delivering service quality and continuous service improvement. Supports governance for change management through the implementation of standards, procedures, and quality measures.
* Builds and maintains strong relationships with customers, partners, and stakeholders to ensure consistent, reliable service is delivered to a range of university stakeholders.
* Works closely with ITS leadership to identify, implement, and support cost-effective, leading solutions for change management by maintaining currency with industry standards, supporting process optimization, providing input to department budget planning, and monitoring and managing resources.
* Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education

Minimum Experience: 6 years

Minimum Field of Expertise: Prosci or other equivalent change management certification. Experience in change management governance processes and development, managing multiple concurrent projects with demonstrated organizational savvy. Exceptional business acumen, with experience managing various stakeholder groups (e.g. vendors, and enterprise, local, and executive stakeholders) and managing a high degree of change in fast-paced, complex, and demanding environments. Extensive experience with large, complex systems, demonstrating versatility, resilience, and accountability, and a self-starting ability to establish and maintain credibility with all levels of an enterprise. Demonstrated project management skills, with proven record of meeting projected deadlines, budgets, and results. Experience developing customer relationships and delivering customer-focused service, understanding and supporting customer needs, and articulating strategies that motivate others to action. Proven ability to comply with and enforce pertinent policies, procedures, regulations, and requirements while managing numerous necessary resources to resolve problems in a timely and effective manner. Exemplary problem-solving and decision-making skills, and proven ability to deftly uncover root causes and evaluate different solution options. Excellent written and verbal communication skills, and the ability to provide both detailed information and summaries to management-level individuals and groups.

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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