Senior Program Manager Microsoft
Redmond, WA

Job Description

Are you looking for a highly influential product engineering role where you get to dive deep into program and service data to develop insights that shape and positively impact customers and our services every day? Do you want to be a critical contributor to one of the company's fastest growing businesses? If so, then we are looking for you!

The Identity Division is at the heart of Microsoft's enterprise and consumer ecosystem. If you're one of the 1B+ users of Office365, Skype, Outlook.com, Windows, Xbox, Surface, or Azure every month then you're interacting with our platform. We process more than 10B transactions a day, providing authentication, authorization and protection for our users, 100s of teams across Microsoft, and 10,000s of businesses across the globe. The Identity CXP (IDCxP) team is responsible for initiatives that manage the end to end lifecycle of customers of across the Identity division product portfolio (Active Directory, Azure Active Directory (AAD), Microsoft Account (MSA), Microsoft Graph, Identity Protection and Identity Management suites which are delivered to customers as cloud services or on-premises). Our goal is to ensure a great customer and partner experience, and we are creating a responsive data-driven customer/engineering feedback loop to drive greater adoption and usage of the service. Our @Scale Customer Intelligence team is building the engineering capability necessary to truly drive and be accountable for the full lifecycle of AAD customers' experiences using data and insights garnered from a portfolio of IDCxP programs and AAD service data, from first sales contact through streamlined onboarding to long-term customer support.

We are looking for a Program Manager to help us identify opportunities and optimize our investments as the IDCxP team brings developers, customers, partners, data, and processes together. With new data and usage insights coming in from a rapidly growing customer base and maturing platform, we need bright, innovative people that can dive into the data, make sense of it, and use it to guide the business to solve large-scale problems for Identity and Microsoft.

Required Qualifications:

* 10+ years industry experience as a Program/Product manager of which at least three years building products in one or more of the following areas: Cloud services, Productivity applications/services, Business application/services, Database design, Analytics
* Bachelor's degree in Computer Science, Computer/Electrical Engineering, or related field



Preferred Qualifications:

* Hands-on experience with data analytics tools (Power BI, Azure SQL DB/Data Warehouse, Cosmos/Scope scripting, Kusto)
* Hands-on experience with data pipelining and transformation technologies (Azure Data Factory, Power Apps connectors)


* Excellent data visualization skills to be able to present insights that drive business impact


* Knowledge of Machine Learning/Predictive modeling a significant plus


* Excellent collaboration skills


* Strong track record of self-directed execution



Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

You will:

* Define and track usage and KPIs, business success metrics for initiatives
* Be the expert on qualitative and quantitative analysis of user/app behavior. Define and analyze the signals that inform the success of features and IDCXP programs, and where the product/program strongly resonates with customers and developers
* Champion features needed to improve efficiency of customer deployments with internal and external partners to gather feedback and manage dependencies
* Support a culture of experimentation by understanding the data generated by related experiments, and produce actionable, trustworthy conclusions from them.
* Take complex problems and the associated data and craft answers in a concise form. Regularly present insights, status, recommendations and more to assist LT in making key business decisions.