Software Development Engineer III (Core AI/Maven) Liveperson
Seattle, WA

Job Description

Liveperson is an expert based culture, built on the drive and passion of smart people! Our business is growing and we are looking for people like you!

LivePerson is the global leader in conversational commerce solutions and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship - a conversational relationship - with their millions of consumers.

Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand and its consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centre's become a unified experience.

The successful candidate has an opportunity to join a highly outstanding team within a fast-paced and successful organisation.

Sr. Software Engineer. Backend (Core AI / Maven)

Join us to build AI powered conversational commerce experiences used by billions of people to interact with the world's biggest brands. These experiences are powered by LivePerson's AI platform "Maven", (https://www.liveperson.com/products/ai/), an OpenStack framework that incorporates artificial intelligence, machine learning, bots, big data, natural conversational interfaces and multi-modal messaging.

We are looking for Senior engineers who will be responsible for building core AI technology to enable new AI powered developer & consumer-to-brand experiences.

We won't put you in a box. Our technology is always adapting to "what's next." In addition to our in-house AI and messaging technology, we integrate with a host of partners including Watson, Apple, Google, Facebook and Microsoft, promising your projects will never get stale and you'll never stop learning.

In this role you will:

* Work collaboratively in a cross-functional team (PM, UX, engineering, science) team to transform user stories into prototypes & production code
* Create Node.js applications for REST APIs in support of key consumer & developer experiences
* Using various OO & functional language techniques to build APIs & business logic
* Design robust solutions that scale - compute, storage, networking - cost effectively while protecting customer data
* Leverage public cloud technologies, databases - NoSQL DB's, serverless (AWS Lambda, Azure functions)
* Identifying & eliminating perf. & scale issues that ripple from front-end to back-end
* Be globally minded & inclusive - we are a global team and value the diverse contributions of others.
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You should be an expert in:

* BA/B.Sc. in Computer Science / Engineering or equivalent professional experience.
* Strong coding skills & ability to perform in a dynamic, agile & entrepreneurial environment
* 3+ years of backend development
* Experience with Java, C++, Typescript, JS, Node.JS, Git & JIRA
* 3+ years of experience building REST based APIs, preferably with Node.js
* 1+ years of experience with deploying Node.js based solutions into production
* 3+ years of experience with functional and unit testing based frameworks (Jasmine, Mocha, Cucumber, etc)
* 3+ years of experience with relational databases and/or NoSQL databases (DynamoDB, Redis, Mongo, S3, etc)
* Experience with AWS is a plus
* Ability to solve complex development problems and produce the highest quality code while striving to push the technical boundaries of online applications
* Ability to work quickly while maintaining strong attention to detail and accuracy
* Strong communication and organizational skills with an ability to thrive in a fast-paced production deadline-driven environment
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We care about you.

LivePerson works hard to create a positive employee experience. Your life outside of the office is important to us. We support our teams with competitive benefits and paid time-off that enables our family to take the time they need to recharge.

We want you to feel part of our LivePerson family.

Team events, daily snacks and happy hours on occasion will help you settle quickly into your new workplace.

You can read more about LivePerson and Our Principles here - https://www.liveperson.com/company/#guiding-principals

Our company believes equal opportunities for both genders is something that has been overlooked for too long.

To shake up the industry, LivePerson CEO Robert Locascio recently launched the Equal AI initiative - established to focus efforts on eradicating gender bias in AI engineering. We are also keen on getting women enthusiastic about software engineering by sponsoring "WomenHack" and "Female's Favor{IT}e Conference" events globally.

LivePerson provides equal employment opportunity without regard to an applicant's race, color, age, national origin, religion, sex, gender identity or expression, sexual orientation, veteran status, disability, pregnancy, genetic information, or any other status protected under applicable law.