Sr. Implementation Consultant Hearst
Dallas, TX

Job Description

Job Summary:

Act as a clinical project lead to ensure a successful implementation of Homecare Homebase's home health and hospice software. The primary duty is to guide the customer through the customization, setup, rollout and deployment of our software. This role involves consulting customers on best practices within the home health and hospice industries to ensure they are setting their software up to return maximum results. Responsible for working with Product Management and Customer Support to rollout new product offerings and assist in the development of training materials for the customer and staff education.

The Senior Implementation Consultant must be customer focused, detail oriented and able to effectively manage multiple projects simultaneously and lead the team they are responsible for. They must be able to work independently and make decisions related to the training and support of the Homecare Homebase product suite. They are responsible for the training and supporting the staff assigned to their team. Must possess the ability to communicate effectively both orally and written correspondence. Assist the Manager of Implementation in planning short and long term business goals and objectives of the Implementation Team and Homecare Homebase customers.

A Senior Implementation Consultant must have experience in Home Health with use of the HCHB software and be willing to travel extensively as needed.

Essential Duties and Responsibilities:

* Provide leadership to implementation team members serving as a subject matter expert on the proper way to train and deploy the application.
* Provide appropriate mentoring and education for implementation team members.
* Acts a liaison between Manager of Implementation and project team members during a customer rollout.
* Acts as a project lead on clinical implementation of software and is responsible for project deliverables (i.e. pre and post implementation summaries, training schedules and documentation, agency process review, and data/report analysis on health of deployment)
* Independently conduct conference calls with customers during the implementation phase to proactively address needs and provide education as needed.
* Assist with customer's setup and configuration of handheld devices to ensure they are ready for training and go-live.
* Serves as primary clinical resource to customer during software customization based on agency's specific requirements
* Guides customer to customize clinical content (i.e. Visit types, pathways and assessments) to ensure environment is ready for validation and training.
* Formulate a validation plan to test all customizations requested by the customer.
* Formulate and execute training plans for customers as educational areas are identified during onsite consulting weeks.
* Serves as primary point of contact to the customer to ensure all implementation issues are addressed in timely manner
* Act as liaison between customer and Homecare Homebase Customer Support, Product Management, Development, and Quality Assurance teams to coordinate resolution to customer concerns.
* Monitor Key Performance Indicators for assigned accounts and report this information to customers during post go-live conference calls.
* Coordinate with Customer Account Managers to ensure support staff is aware of any challenges with the customer that may impede successful use of the application.
* Provide insight into application challenges for the development and quality assurance teams to ensure customer concerns are addressed in a timely manner.
* Independently research customer inquiries and determine source of the issue.
* Independently researches and communicates regulatory changes as they arise and incorporates changes in to training materials and template database.
* Independently research data functionality and report problems to the customer support team with needed steps for customer resolution.
* Independently maintains product knowledge as new enhancements and functionality are released in the application.
* Train HCHB University classes as needed
* Facilitate internal training such as New Hire Boot Camp or system functionality changes as requested by Homecare Homebase leadership
* Participate in mentoring program of Associate/Implementation Consultants
* Actively participate in assisting Associates and Consultants work through their roadmap deliverables
* Responsible for providing feedback and input to leadership to ensure HCHB is maintaining a "template" database for new customers made up of best practices.
* Adhere to departmental policy regarding necessary documentation.
* Adhere to HIPAA policies of Homecare Homebase.
* Assure confidentiality of agency information.
* Additional duties and responsibilities as assigned by Homecare Homebase leadership.

Requirement:

EDUCATION

* Bachelor's Degree or Equivalent

EXPERIENCE

* 5+ year's home health or hospice experience
* Demonstrated ability to teach and mentor
* Demonstrated ability to communicate efficiently and effectively

OTHER

* Valid Driver's license
* Citizenship: HCHB requires all applicants to be US citizens or have a green card allowing them to work in the US without being subject to export control restrictions.