Technical Operations Lead Amazon
San Francisco, CA

Job Description

As a Technical Operations Lead, you will work in conjunction with Twitch's revenue focused teams including ad operations, and work closely with the ads engineering team on resolving production issues. This role is the primary technical resource and point of contact for advertising based troubleshooting, QA escalation, and 3rd party vendor on boarding, among other responsibilities. The ideal candidate would have a background in ad operations, have a technically focused and curious mindset, with experience using ad servers for video, VAST, and VPAID.

Responsibilities

* Subject matter expert on technical specifications of Twitch's ad serving ecosystem across web, mobile, console, and OTT, acting as a liaison for technical issues between revenue teams
* Provide technical support and act as a primary escalation point for revenue teams including ad operations and advanced media teams. This includes diagnosing and communicating technical investigations around VAST error reporting, investigating erroneous creatives, and 3rd party reporting discrepancies to ad ops and client facing teams
* Advise and participate in rollout and QA plans for revenue focused initiatives in conjunction with sales, engineering, and product
* Documenting, training, and educating cross functional teams on technical matters including industry trends and internal projects
* Support and communicate technical operations efforts on a global scale, supporting direct sales efforts based out of North America, EMEA, APAC, LatAm, and more